Return & Exchange Process

Our Comfiness Guarantee

If you’re not in love with your purchase, don’t sweat it. Let us know within 30 days, and we’ll happily exchange your purchase or give you a full refund with free return shipping. Free return shipping is only available from US addresses. Canadian and other International customers are responsible for return shipping costs.

Just a heads up! Request an exchange only if you want the same item in a different size. Otherwise, simply return the item and we’ll give you a full refund. We hope you’ll find something else from us you love.

Returning your items to Lucky & Me is easy:

1. Click Here and enter your order # and email address.

2. Select the item(s) you wish to return and Return Reason.

3. Print Pre-Paid Return label and follow instructions for returning your items.

The item(s) must be returned within 45 days from purchase date to be eligible for a full refund.

Once your return is received, your refund will be processed within 2-3 business days. Using the email address provided when your order was placed, we will notify you via email that your return has been processed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us. Typically this takes 3 to 5 business days.

eGift Cards are not eligible for refund or exchange.